Hurricane Season begins June 1.
Are you prepared?

Florida is known for its beautiful weather and sunshine. Here are resources to keep you prepared for the days when the sun isn’t shining.

2025 Polk County Emergency Shelter Map

Click here to view in Spanish.
Haga aquí para ver en español.

Find Your Evacuation Zone

Source: Know Your Zone

Business Resources for Disaster Planning

Create a Disaster Plan for your business.

Emergency Planning & Response

national hurricane center information

Polk County EMERGENCY MANAGEMENT

US Chamber Recovery Resources

Florida Chamber Recovery Resources

City of Lakeland Hurricane Updates
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Florida State of Emergency Team
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Emergency Shelters
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Healthcare Facilities Emergency Plans
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Emergency Accommodations Expedia Module

Business Emergency Planning
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Flood Zones
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Special Needs Info

The State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.
​SAIL hotline: 800-342-3557

Alert Polk

Be in the know when you’re on the go! Polk County officials now use a critical communications system shared with most public safety operations across the State of Florida to inform county residents about public safety threats and concerns. During situations which may affect the health, safety and welfare of Polk County residents, designated officials send out messages to telephone numbers and email addresses within the affected geographic area. When the message is sent, you will be notified, giving specific information about the current announcement.
Emergency notifications include:
• Tornadoes/Severe Weather
• Mandatory Evacuations
• Boil Water Orders
• Gas Leaks
• Sexual Predator Relocation Notices
• Critical Law Enforcement Notifications
• Hurricanes
• Hurricane Recovery Information
Receive vital updates when severe weather is threatening our county or about crime trends in your neighborhood. When you subscribe for emergency notifications, you'll also have the option of receiving community informational alerts.

** Click here to Sign Up for Alert Polk **

​Additional Emergency Resources

American Red Cross
(863) 294-5941
Download Red Cross Mobile App

Polk County Animal Services
(863) 499-2600

Polk County Citizens Information Line (local emergency updates)
(863) 298-7500 or toll free (866) 661-0228

Polk County Emergency Management
(863) 298-7000 or (800) 780-5346

City of Lakeland Citizens Action Center
Power or Water Outages: (866) 834-4248
Sewer Blockages and Overflows: (863) 834-8277
Stormdrain Blockages and Flooding: (863) 834-3300

Polk County Fire Rescue/EMS
(863) 519-7350

​Polk County Sheriff's Office
(863) 298-6200

Lakeland Electric
(863) 834-9535 or (800) 929-4876
TDD/TTY: (863) 834-8333
Report an Outage: (863) 834-4248
Outage Map

Report Price Gouging
(866) 9NO-SCAM or by downloading the reporting app NO SCAM.

Lakeland Fire Department/EMS
​(863) 834-6900

United Way Information Referral Service
2-1-1 or (888) 370-7188
or text your zip code to 898-211

Lakeland Police Department
(863) 834-6900

NOAA Radio Broadcast Channels for Polk County
162.500 & 162.550 MHz

Bilingual Emotional Support Helpline
(833) 848-1764

EMERGENCIES ONLY (Police/Fire/Ambulance)
911