Florida is known for its beautiful weather and sunshine. Here are resources to keep you prepared for the days when the sun isn’t shining.

Emergency Planning & Response

national hurricane center information

Polk County EMERGENCY MANAGEMENT

US Chamber Recovery Resources

Florida Chamber Recovery Resources

City of Lakeland Hurricane Updates
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Florida State of Emergency Team
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Emergency Shelters
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Healthcare Facilities Emergency Plans
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Emergency Accommodations Expedia Module

Business Emergency Planning
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Flood Zones
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Special Needs Info

The State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.
​SAIL hotline: 800-342-3557

American Red Cross
(863) 294-5941
Download Red Cross Mobile App

Polk County Animal Services
(863) 499-2600

Polk County Citizens Information Line (local emergency updates)
(863) 298-7500 or toll free (866) 661-0228

Polk County Emergency Management
(863) 298-7000 or (800) 780-5346

City of Lakeland Citizens Action Center
Power or Water Outages: (866) 834-4248
Sewer Blockages and Overflows: (863) 834-8277
Stormdrain Blockages and Flooding: (863) 834-3300

Polk County Fire Rescue/EMS
(863) 519-7350

​Polk County Sheriff's Office
(863) 298-6200

Lakeland Electric
(863) 834-9535 or (800) 929-4876
TDD/TTY: (863) 834-8333
Report an Outage: (863) 834-4248
Outage Map

Report Price Gouging
(866) 9NO-SCAM or by downloading the reporting app NO SCAM.

Lakeland Fire Department/EMS
​(863) 834-6900

United Way Information Referral Service
2-1-1 or (888) 370-7188
or text your zip code to 898-211

Lakeland Police Department
(863) 834-6900

NOAA Radio Broadcast Channels for Polk County
162.500 & 162.550 MHz

Bilingual Emotional Support Helpline
(833) 848-1764

EMERGENCIES ONLY (Police/Fire/Ambulance)
911