Lakeland Electric Update: 10/11 at 9pm

Today, we restored power to over 10,000 customers. In total, we have restored power to nearly 75% of all customers who were out of power from Hurricane Milton.


Outages

• 20,700 customers are without power. 
• As restoration efforts progress, the outages are becoming increasingly challenging and time-consuming. We are transitioning from repairing outages that restore power to thousands of people at a time to outages that restore power to hundreds of people at a time.

Estimated Restoration Times

• We estimate that power will be restored to all customers able to safely receive it on Friday, October 18. Customers currently experiencing flooding may expect their power to be restored toward the end of our estimated timeframe.
• While our entire system was affected by wind and flooding damage, and we are working to restore power across our service area, the west side appears to be more heavily impacted.

Personnel

• There are 600 personnel in the field restoring power. 
  • This includes more than 500 mutual aid personnel from Ohio, Illinois, Michigan, Alabama, Wisconsin, Louisiana, Oklahoma, Texas, and Florida lineworkers, tree crews and damage assessors.
  • For scale, this is 5 times our normal operation. 

Customer Service

• Customers should call (863)834-9535 to report electric emergencies and downed lines.
• Customer Service Call Center is open all night. 
  • We are only taking storm-related calls. 
  • Disconnects for non-payment are suspended for all customers. 
• Customers can monitor their outage by visiting our Outage Map. https://lakelandelectric.com/outagemap
• Our lobby remains closed until further notice.
• Reference our Hurricane Guide for more customer information. ​