Lakeland Electric Recovery Update

Today, 600 men and women are in the field working to restore power across our service area. Some locations are still flooded, and our crews are wading through chest-deep water to survey the damage and restore power, particularly in the northwest portion of our service area.
 
Outages

• 21,000 customers are without power. 
• As restoration efforts progress, the outages are becoming increasingly challenging and time-consuming. We are transitioning from repairing outages that restore power to thousands of people at a time to outages that restore power to hundreds of people at a time.

Estimated Restoration Times

• We estimate that power will be restored to all customers able to safely receive it on Friday, October 18. Customers currently experiencing flooding may expect their power to be restored toward the end of our estimated timeframe.
  • We anticipate areas that are not flooded in Combee Settlement, Polk City, Orangedale and Highland City having power restored on Tuesday, October 15.
  • We will share more details on restoration timelines as they become available. 

Personnel

• There are 600 personnel in the field restoring power; 5 times our normal operation
  • This includes more than 500 mutual aid personnel from Ohio, Illinois, Michigan, Alabama, Wisconsin, Louisiana, Oklahoma, Texas, and Florida.

Customer Service

• Customers should call (863)834-9535 to report electric emergencies and downed lines.
• Customer Service Call Center is open. 
  • We are only taking storm-related calls. 
  • Disconnects for non-payment are suspended for all customers. 
• Customers can monitor their outage by visiting our Outage Map. https://lakelandelectric.com/outagemap
• Our lobby remains closed until further notice.
• Reference our Hurricane Guide for more customer information.

If customers have damage to their electrical equipment they may need to have an electrician make repairs before Lakeland Electric can restore power. See more details below. ​