Lakeland Electric: Recovery Day 2

• Outages
  • As of 9:00 a.m., we have 38,000 customers without power. 
  • Due to the extensive wind and flood damage, we estimate that power restoration will take at least 7 days.
  • Customers currently experiencing flooding may expect their power to be restored toward the end of our estimate.
  • While there is flooding across our system and we are restoring power across our service area, the west side of our service area appears to be more heavily impacted.
  • Today, one of our big focuses is working on 7 mainline circuits across our service area. 
• Personnel
  • We continue to increase our mutual aid crews in the field.
  • We now have over 600 personnel in the field restoring power. 
    • This includes more than 500 mutual aid personnel from Ohio, Illinois, Michigan, Alabama, Wisconsin, Louisiana, Oklahoma, Texas, and Florida lineworkers, tree crews and damage assessors.
  • For scale, this is be 5 times our normal operation. 
• Customer Service
  • Our Customer Service Call Center is only taking storm related calls. 
    • The lines are open, but we are experiencing longer wait times. 
  • Customers should call (863)834-9535 to report electric emergencies and downed lines.
  • Our smart meter system automatically reports power outages to Lakeland Electric. 
  • Customers can monitor their outage by visiting our Outage Map. https://lakelandelectric.com/outagemap
  • Our lobby is closed until further notice.
• Reference our Hurricane Guide for more customer information. 

Here is a video to help explain why one home may have power and one home does not. https://www.youtube.com/watch?v=P3g5SPnbfww