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Hurricane Milton Recovery Resources & Updates

Lakeland Electric: Recovery Day 2

10/11/2024

 

  • Outages
    • As of 9:00 a.m., we have 38,000 customers without power. 
    • Due to the extensive wind and flood damage, we estimate that power restoration will take at least 7 days.
    • Customers currently experiencing flooding may expect their power to be restored toward the end of our estimate.
    • While there is flooding across our system and we are restoring power across our service area, the west side of our service area appears to be more heavily impacted.
    • Today, one of our big focuses is working on 7 mainline circuits across our service area. 
  • Personnel
    • We continue to increase our mutual aid crews in the field.
    • We now have over 600 personnel in the field restoring power. 
      • This includes more than 500 mutual aid personnel from Ohio, Illinois, Michigan, Alabama, Wisconsin, Louisiana, Oklahoma, Texas, and Florida lineworkers, tree crews and damage assessors.
    • For scale, this is be 5 times our normal operation. 
  • Customer Service
    • Our Customer Service Call Center is only taking storm related calls. 
      • The lines are open, but we are experiencing longer wait times. 
    • Customers should call (863)834-9535 to report electric emergencies and downed lines.
    • Our smart meter system automatically reports power outages to Lakeland Electric. 
    • Customers can monitor their outage by visiting our Outage Map. https://lakelandelectric.com/outagemap
    • Our lobby is closed until further notice.
  • Reference our Hurricane Guide for more customer information. 
Here is a video to help explain why one home may have power and one home does not. https://www.youtube.com/watch?v=P3g5SPnbfww

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