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As Hurricane Ian approaches the state, Florida Blue, the state’s Blue Cross Blue Shield health plan, and its parent company GuideWell will provide regular updates to the media on policy changes, community support services and openings and closures of local health facilities.

NEW: 24/7 bilingual emotional support helpline opens

Florida Blue has teamed with New Directions Behavioral Health to activate a 24/7 bilingual emotional support helpline at 833-848-1764 for anyone in Florida experiencing feelings of stress, anxiety, trauma, and grief and in need of immediate emotional support. Callers may also receive referrals to other sources of mental health support and community resources to help them with emergency services (e.g., shelter, clothing, food, financial).

UPDATED: Health facility closures

GuideWell Emergency Doctors: Locations in Hillsborough and Pinellas counties currently plan to close on Tuesday at 4 p.m. and will be closed on Wednesday.

  • University Area, 2330 E. Fletcher Ave., Tampa
  • North Tampa, 16318 N. Dale Mabry Hwy., Tampa
  • West Tampa, 4748 N. Dale Mabry Hwy., Tampa
  • Palm Harbor, 2375 Curlew Rd., Dunedin
  • St. Petersburg, 1425 4th St. N., St. Petersburg
  • Largo, 1603 Missouri Ave N., Largo

Locations in Orange, Osceola and Seminole counties remain open.

Sanitas Medical Centers: Locations in Hillsborough County have closed primary care operation. Urgent care operations remain open. Staff is working to identify patients who may need refills to ensure they have a two-week supply of medication available.

  • Citrus Park, 12879 Citrus Park Plaza Dr., Tampa
  • Lake Magdalene, 14821 N Florida Ave, Tampa
  • Riverview, 3140 S Falkenburg Rd. Suite 102, Riverview
  • Tampa, 3617 W. Hillsborough Ave., Tampa
  • Temple Terrace, 8793 N 56th Street, Temple Terrace

Sanitas will continue to offer virtual primary care services through its mySanitas application throughout the week. Sanitas locations in Orange, Osceola, Seminole, Palm Beach, Broward and Miami-Dade counties remain open.

Diagnostic Clinic Medical Group: Pinellas and Polk County locations will be open on Tuesday.

  • Largo, 1301 2nd Ave. SW, Largo
  • Countryside, 3131N. McMullen Booth Road, Clearwater
  • St. Petersburg, 7005 4th Street N, St. Petersburg
  • St. Petersburg, 6735 Crosswinds Dr., St. Petersburg
  • Winter Haven, 395 Cypress Gardens Blvd., Winter Haven

Florida Blue Centers: The Florida Blue Center in Westshore is closed. All Florida Blue Centers in Hillsborough, Pinellas, Sarasota and Lee counties will be closed on Tuesday.

  • Westshore, 201 N West Shore Blvd, Tampa
  • Tampa, 3617 W Hillsborough Ave, Tampa
  • Riverview, 3140 S Falkenburg Rd, Riverview
  • Lake Magdalene, 14821 N Florida Ave, Tampa
  • Pinellas Park, 3758 Park Blvd N, Pinellas Park
  • Clearwater, 2567 Countryside Blvd, Clearwater
  • Sarasota, 285 N Cattlemen Rd, Sarasota
  • Coconut Point, 8041 Plaza Del Lago Dr, Estero

Phone and virtual support are available from Florida Blue Centers by calling 877-352-5830 or visiting Centers in Polk County and other locations around the state will remain open on Tuesday.

Emergency medication refills

Florida Blue will temporarily allow its members in all Florida counties to get an early refill of their medications. Florida Blue members can get a 30-day emergency supply of medication from in-network pharmacies. Members who go to an out-of-network pharmacy may not be able to fill their prescriptions early.

Florida Blue recommends all members who reside in an area that may be impacted by Hurricane Ian have at least a two-week supply of medication on hand.

Health care hurricane checklist

In addition to traditional hurricane preparations, Florida Blue encourages all Floridians who may be impacted by Hurricane Ian also run through this health care hurricane checklist.  

  • Refill medications & restock medical supplies. Make sure to have at least a two-week supply on hand of medications that may be needed. In addition to prescription medications, Floridians should stock extra medical supplies they use on a regular basis such as blood testing strips or oxygen tanks.
  • Protect medications & supplies. Place medications and other medical supplies in a water-tight container.
  • Make medication list. Keep a list of all medications, dosages and prescribing doctors with other important documents in a safe, dry location. Also keep a copy of health insurance cards and doctor’s orders and/or style and serial numbers of medical supplies.
  • Make medical contact list. Make a medical contact list with phone numbers for primary care doctor and specialty doctors, pharmacy, medical facilities and other health care providers.
  • Prepare or restock a first aid kit. Make sure nothing in it has expired. The first aid kit should include items such as antihistamine (oral and creams), ace bandages, adhesive bandages of all sizes, antibiotic cream, anesthetic spray or lotion, exam gloves, tweezers, non-adhesive pads and adhesive tape. Also make sure to have items such sunscreen, aloe and bug repellant on hand.
  • Have ice ready. Ice should be available for medications that must stay refrigerated (such as insulin) if you lose power. Consult with your doctor and/or pharmacist about storage requirements for your medication before the storm.

Media Contact: 

Michael Lawrence, APR, (407) 257-8160,

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