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As Hurricane Ian approaches the state, Florida Blue, the state’s Blue Cross Blue Shield health plan, and its parent company GuideWell will provide regular updates to the media on policy changes, community support services and openings and closures of local health facilities.

$0 virtual doctor visits available to anyone impacted by Hurricane Ian

Florida Blue is working with Teladoc to offer $0 virtual doctor visits are available for non-emergency health conditions to anyone impacted by the hurricane and unable to reach their doctor. Call the Teladoc hotline at 855-225-5032 to request a doctor’s visit 24/7. (You must call the hotline, even if you’re a Florida Blue or Truli for Health member, to avoid being charged the regular fee.)

Doctors can help with conditions such as allergies, cold, flu and sinus problems. They also can prescribe some medications that are not controlled substances. This service is only for non-emergency situations. If you have a true emergency, please call 911. Services are available for members who have hurricane-related issues.

Free 24/7 bilingual emotional support helpline for all Floridians

Florida Blue has teamed with New Directions Behavioral Health to activate a 24/7 bilingual emotional support helpline at 833-848-1764 for anyone in Florida experiencing feelings of stress, anxiety, trauma, and grief and in need of immediate emotional support. Callers may also receive referrals to other sources of mental health support and community resources to help them with emergency services (e.g., shelter, clothing, food, financial).

UPDATED: Health facility closures

GuideWell Emergency Doctors:

Locations in Hillsborough and Pinellas counties will be closed on Wednesday. Some facilities have started closing today:

  • University Area, 2330 E. Fletcher Ave., Tampa – CLOSING AT 4PM TODAY
  • West Tampa, 4748 N. Dale Mabry Hwy., Tampa – CLOSING AT 2PM TODAY
  • North Tampa, 16318 N. Dale Mabry Hwy., Tampa – CLOSING AT 2PM TODAY
  • Palm Harbor, 2375 Curlew Rd., Dunedin – CLOSED TODAY
  • St. Petersburg, 1425 4th St. N., St. Petersburg – CLOSED TODAY
  • Largo, 1603 Missouri Ave N., Largo – CLOSED TODAY

Locations in Orange, Osceola and Seminole counties remain open today and plan to be open tomorrow with possible early closure. They will be closed on Thursday.

Sanitas Medical Centers:

All locations in Hillsborough County are closed through at least Friday.   

All Sanitas locations located in Orange, Osceola and Seminole counties will be closing early today and will remain closed through at least Friday. Primary care services will be unavailable at all nine (9) Central Florida locations after 2 p.m. today. The following Central Florida locations with advanced urgent care services will close at 4pm today:

  • East Orlando, 11750 E Colonial Dr, Unit 100; Orlando, FL 32817
  • Ocoee, 8849 W Colonial Dr; Ocoee, FL 34761
  • Kissimmee 1307 E Osceola Pkwy; Kissimmee, FL 34744

Locations in Broward, Miami-Dade and Palm Beach Counties are expected to remain open.

Sanitas will continue to provide 24/7 virtual care at no-cost to Florida patients via the mySanitas app.

Diagnostic Clinic Medical Group:

All Pinellas County clinics closed at 1 p.m. today. The Polk County clinic in Winter Haven is open today.  

All locations will be closed Wednesday through Friday.

Florida Blue Centers:

All Florida Blue Centers in Hillsborough, Pinellas, Sarasota and Lee counties will be closed on Tuesday through Thursday.

All Florida Blue Centers in Polk, Orange, Osceola and Lake counties will be closed on Wednesday and Thursday.

Phone and virtual support are available from Florida Blue Centers by calling 877-352-5830 or visiting

Emergency medication refills

Florida Blue will temporarily allow its members in all Florida counties to get an early refill of their medications. Florida Blue members can get a 30-day emergency supply of medication from in-network pharmacies. Members who go to an out-of-network pharmacy may not be able to fill their prescriptions early.

Florida Blue recommends all members who reside in an area that may be impacted by Hurricane Ian have at least a two-week supply of medication on hand.

Health care hurricane checklist

In addition to traditional hurricane preparations, Florida Blue encourages all Floridians who may be impacted by Hurricane Ian also run through this health care hurricane checklist.  

  • Make sure to have at least a two-week supply on hand of medications that may be needed. In addition to prescription medications, Floridians should stock extra medical supplies they use on a regular basis such as blood testing strips or oxygen tanks.
  • Place medications and other medical supplies in a water-tight container.
  • Keep a list of all medications, dosages and prescribing doctors with other important documents in a safe, dry location. Also keep a copy of health insurance cards and doctor’s orders and/or style and serial numbers of medical supplies.
  • Make a medical contact list with phone numbers for primary care doctor and specialty doctors, pharmacy, medical facilities and other health care providers.
  • Make sure nothing in it has expired. The first aid kit should include items such as antihistamine (oral and creams), ace bandages, adhesive bandages of all sizes, antibiotic cream, anesthetic spray or lotion, exam gloves, tweezers, non-adhesive pads and adhesive tape. Also make sure to have items such sunscreen, aloe and bug repellant on hand.
  • Ice should be available for medications that must stay refrigerated (such as insulin) if you lose power. Consult with your doctor and/or pharmacist about storage requirements for your medication before the storm.

Media Contact: 

Michael Lawrence, APR, (407) 257-8160,

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