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Bartow, Fla. (June 22, 2022) — Please be advised that the Polk County Building Division will be closed, and our Citizen Portal will be down for scheduled maintenance starting Friday, June 24, 2022 at 12 p.m. until Monday, June 27, 2022 at 8 a.m.

We will be installing DigEplan, which is a new electronic document review solution for the Land Development and Building Division’s records. DigEplan will take the place of ePermitHub. DigEplan will have a different look and feel but will continue to be integrated with the Accela Citizen Access (ACA) portal. 

In the next few weeks, the county will release resources to help its customers become familiar with the new electronic document review solution. 

Customers wishing to walk-through one (1) residential permit must have a completed application and be in the lobby queue no later than 10 a.m. Friday, June 24. We will make every effort to issue permits before the system is taken offline for maintenance. The lobby will close to the public at 12 p.m. June 24. Any remaining applications will be marked as Drop Off.

We apologize for any inconvenience this might cause and appreciate your patience during this time.

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