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Lakeland, FL – Six Lakeland Regional Health primary care locations have been awarded recognition by the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home Program. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS®, the performance measurement tool used by more than 90 percent of the nation’s health plans.

The six Lakeland Regional Health sites recognized include:

  • Auburndale Primary Care
  • Highlands Primary Care
  • Gateway Primary Care
  • Grasslands Primary Care
  • Lake Miriam Primary Care
  • Winter Haven Primary Care/Pediatrics 

As a Patient-Centered Medical Home, Lakeland Regional Health focuses on the partnerships between patients and their care teams and uses the latest knowledge and technology to help patients stay as healthy as possible. This model of care includes same-day appointments, family participation, after-hours access and access to care via a Telehealth platform, among many other benefits.  

“Strengthening the personal relationships with our patients and families is extremely important as we move together on a path of health and wellness,” said Sarah Bhagat, Senior Vice President and Chief Operating Officer LRH Physician Group, Ambulatory Operations and Organizational Effectiveness. “Being recognized as a Patient-Centered Medical Home means providing high quality, patient-centered primary care to improve and better coordinate healthcare for our patients.”

The Recognition Programs are built on evidence-based, nationally recognized clinical standards of care and assess whether clinicians and practices support the delivery of high-quality care. The official NCQA directory of Recognized Health Care Practices can be accessed at

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Lakeland Regional Health has the tools, systems and resources to provide its patients with the right care, at the right time.”

About National Committee for Quality Assurance 

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website ( contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at, on Twitter @ncqa, on Facebook at on LinkedIn at

About Lakeland Regional Health 

Not-for-profit Lakeland Regional Health reaches beyond its hospital walls to promote wellness, education and discovery in new places and new ways, providing a wide range of inpatient and outpatient healthcare services at its Medical Center, Hollis Cancer Center and ambulatory care locations. Lakeland Regional Health earned Most Wired Advanced and Most Wired status seven times since 2013 and has earned workplace awards from Forbes, Gallup and Becker’s Hospital Review. Its 864-bed comprehensive tertiary referral hospital, Lakeland Regional Health Medical Center, operates the Jack and Tina Harrell Family Institute for Advanced Cardiovascular Medicine; a Level II Trauma Center; the Carol Jenkins Barnett Pavilion for Women and Children, which includes a Level III Neonatal Intensive Care Unit; and the Bannasch Institute for Advanced Rehabilitation Medicine.

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